ABOUT SOUTHWEST OPTIONS FOR WOMEN
SouthWest Options for Women is a life-affirming pregnancy resource center serving women and families throughout the southwest Twin Cities metro area. Our mission is to provide compassionate care, practical support, and hope to women facing pregnancy-related decisions.
Through our medical clinic and Haven programs, we offer pregnancy testing, limited ultrasounds, client advocacy, education, mentoring, material support, reproductive recovery services, fatherhood programs, and community resources designed to empower women and families to thrive.
At SouthWest Options for Women, we believe that Every Heartbeat Matters, and we are committed to serving each client with dignity, compassion, and excellence.
POSITION SUMMARY
The Client Advocate provides an integrated client experience as clients access SouthWest Options for Women’s medical and personal support services. The Client Advocate will maintain a respectful and collaborative working relationship with all SouthWest Options for Women staff and volunteers. The Client Advocate will help fulfill the mission of SouthWest Options for Women by utilizing the most current factual information and striving always for greater proficiency and excellence in each of our service areas.
Essential Functions:
- Serve clients in person at our Eden Prairie clinic or virtually following established policies, procedures, and protocols; ensure an integrated client experience throughout the client visit.
- Support clients using the most current factual information through our FOCUS program and striving always to become more proficient regarding the following topics or issues:
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- Basic pregnancy related issues
- Options education
- Healthy relationship and sexual risk avoidance education
- Contraceptives and fertility awareness
- Post-abortion support or referrals
- Assist clients to identify goals regarding parenthood/adoption that are consistent with their values.
- Navigate and build local resource database to meet our clients identified needs.
- Perform pregnancy test for incoming clients if nurses are unavailable.
- Ensure an integrated client experience throughout all aspects of encounter
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- Schedule client appointments from initial point of contact: telephone calls and messaging from digital platforms. Receive and direct other phone calls.
- Conduct initial intake and assessment for resourcing, coaching, client advocacy and education services.
- Create and maintain detailed, confidential records of all client interactions.
- Collaborate among all staff to ensure appropriate and timely coordination of internal client support services.
- Provide follow-up contact with clients when appropriate and possible.
- Facilitate and deliver client educational programs including the coordination and instruction of large and small group classes. Maintain related client database entry, as needed.
- Assist in the maintenance of the SouthWest Options for Women Boutique, including inventory assessment, stocking and general tasks, as needed.
- Respect and maintain client and organizational confidentiality at all times.
- Maintain a professional, non-judgmental and personable demeanor while working with a diverse clientele.
- Maintain a respectful and collaborative working relationship with all SouthWest Options for Women staff, volunteers, board members and the Medical Director.
- Comply with all policies and procedures of SouthWest Options for Women, and all laws, rules, regulations, standards and best practices appropriate to the position.
- Report all concerns and issues directly to the Executive Director.
- Other duties as assigned.
