Job description:
The Program Director provides both strategic and day-to-day leadership, management, and accountability for the Educational & Senior Services department, overseeing a team of 33-37 staff members and serving an average of 2,200 a year. This role encompasses direct oversight of all department missions, including program operations, program management, client outreach and enrollment, service delivery, staff training & supervision, managing daily office/program operations, resolving operational issues, managing grants and contracts, building relationships with community partners and funders and coordination between administrative and client-facing functions. Additionally, the director is responsible for performance quality improvement of missions, fiscal and budget planning/monitoring, program monitoring, license inspections, accreditation compliance and risk and liability management.
Essential Duties & Responsibilities:
- Develops annual operating plans which clearly defines program goals, objectives, and performance standards.
- Assists program managers in the development of program policies and procedures by evaluating and providing approval for drafts and amendments.
- Assist in the identification and development of resources (volunteers, grants as necessary to ensure successful program functioning, including the preparation of proposals).
- Monitors program revenue and expenditures to ensure accountability and operation within budget constraints.
- Facilitates and/or conducts outreach activities including development and distribution of program information materials, and community presentations.
- Complete all necessary paperwork to ensure quality client service and compliance with CCD and funding requirements.
- Creates, writes and updates program proposals (grants/contracts)
- Completes all necessary paperwork to ensure quality client services and compliance with funding requirements
- Develops an effective working relationship with other program directors and leadership teams in other departments (development, HR, accounting, IT, Parish Relations, Volunteer etc.)
- Responsible for personnel administration providing appropriate training to staff and participation in agency training as necessary; ensuring adherence to agency policies and procedures by staff, volunteers and clients; delegation of specific areas of responsibility to staff; presiding at regular staff meetings.
- Responsible for the timely, effective communication to program staff.
- Responsible for compliance with all licensing and contractual requirements (programmatic and fiscal).
Other Duties:
- Responsible for program and mission outcomes/outputs, reporting, and audits
- Responsible for the implementation of safe environment and other risk management policies and procedures including Praesidium Accreditation.
- Represents CCD and programs to the community and identifies new opportunities for offering CCD services.
- Supports and lives out the Mission, Values, and Vision of CCD.
- Respond quickly and effectively to policy and procedure violations using the organization’s disciplinary policies and procedures.
- Provides staff with training, regular feedback regarding abuse risk prevention and a healthy reporting culture and work environment.
- Ensures required abuse prevention practices are adhered to across programs and CCD.
- Adheres to policies related to boundaries and protection of clients.
- Completes required abuse prevention training (Safe Environment) and others, as required by program.
- Reports suspicious and inappropriate behaviors.
- Follow mandated abuse reporting requirements.
- Adheres to job specific abuse risk management responsibilities.
- Adhere to procedures related to managing high risk activities and supervising clients, as applicable.
Education, Training & Experience:
- Bachelor’s degree in Education or related field is required. Master’s degree is preferred or experience equivalent to a master’s degree in the appropriate services.
- Additional accreditations as required by specific program: Childcare administrator license required or ability and qualifications to receive license within 6 months.
- At least five years of demonstrated experience, training, and leadership in early childhood education, adult education, senior programs or related programs and missions is required.
- Proven organizational skills including the ability to manage multiple tasks and projects simultaneously, meet deadlines and produce high quality results quickly.
Knowledge, Skills & Abilities:
- Strong understanding of research and evaluation with ability to make data driven decisions
- Highly motivated; able to work independently and as part of a team and with energy, optimism and persistence
- Computer literate and experience with MS Office suite of products and programmatic database applications
- Highly developed skills in strategic planning, budgeting and team management
- Excellent verbal and interpersonal skills. Must be able to represent CCD at community events and meetings.
- Excellent knowledge of / proficiency in:
Data collection and analysis as related to nonprofit outcomes
Strategic planning, budgeting and team building
Problem solving, accuracy and attention to detail
- High level ability to: o Analyze and systematically compile technical and statistical information and to prepare concise reports and correspondence for different stakeholders o Ability to review the work products and details of others to ensure compliance with CCD standards
- Computer literate and experience with MS Office suite of products and programmatic database applications
- Collaborative style that fosters workplace excellence and mutual staff support
OTHER REQUIREMENTS:
- Availability: Regular office hours 8-5, Monday – Friday. Occasionally, the position requires work on weekends and evenings as needed.
- Background Check: This position requires a criminal background check.
- Work Environment: This position typically operates in a professional office environment. Remote work options are not available.
- Work Location: Cardinal Farrell Community Center at 4550 W Davis St., Dallas, TX 75211 & occasional travel throughout the 9 County Service Area.
Benefits:
- 403(b)
- Dental insurance
- Employee assistance program
- Flexible spending account
- Health insurance
- Life insurance
- Paid time off
- Parental leave
- Referral program
- Vision insurance
