Overview
The Program Manager is responsible for overseeing the Mater Maria Maternity Home Supervisor, the Parent Educator/Case Managers, and Finally Home and Infant Adoption Case Managers. This leadership role ensures that all program components operate efficiently, align with organizational goals, and provide high-quality services to clients. The Program Manager will implement program policies, oversee staff development, monitor program outcomes, and collaborate with leadership to enhance service delivery. This position upholds the mission and values of Catholic Charities Dallas and plays a crucial role in advancing the organization’s impact on maternal and child health, family stability, and self-sufficiency.

Duties

Provide direct supervision and leadership to the Mater Maria Residential Services Supervisor, Parent Educator/Case Managers, and Finally Home and Infant Adoption Case Managers.
Oversee program operations to ensure alignment with organizational goals, funding requirements, and accreditation standards.
Develop and implement policies and procedures to improve program efficiency and effectiveness.
Monitor and evaluate program outcomes, ensuring that goals related to maternal health, parenting education, and economic self-sufficiency are met.
Support supervisors in maintaining case management best practices, accurate documentation, and compliance with regulatory standards.
Collaborate with leadership to develop strategic plans and funding initiatives that support program growth and sustainability.
Facilitate staff development through training opportunities, mentorship, and performance evaluations.
Manage budgets, grants, and financial resources for assigned programs to ensure compliance and effective resource allocation.
Strengthen community partnerships by networking with stakeholders, service providers, and funding agencies.
Conduct regular team meetings with supervisors and staff to review progress, address challenges, and share best practices.
Provide crisis intervention and support for escalated client concerns as needed.
Oversee and ensure compliance with all policies related to client safety, abuse prevention, and mandated reporting.
Support internal and external audits, ensuring adherence to all program requirements and documentation standards.

Other Duties

Uphold the mission, values, and vision of Catholic Charities in all aspects of program management.
Attend leadership training, seminars, and professional development opportunities.
Maintain program accreditation and ensure compliance with applicable state and federal regulations.
Serve as a liaison between staff, leadership, and external partners to enhance program visibility and effectiveness.
Adhere to applicable professional and agency codes of ethics.
Ensure that staff adhere to policies regarding boundaries, ethical standards, and client confidentiality.
Report and address any policy violations, safety concerns, or program risks.
Perform other duties as assigned by executive leadership to enhance program outcomes and client services.

Education and Training

Master’s degree in Social Work, Public Administration, Nonprofit Management, or a related field preferred; Bachelor’s degree with extensive experience will be considered.
Minimum of five years of experience in social services, case management, or program administration.
At least three years of supervisory or leadership experience in a human services organization.
LCPAA License required or ability to sit for test within three months of employment.

Knowledge, Skills and Abilities

Maintains current professional license for the state of Texas.
Strong understanding of maternal health, case management, parenting education, and family support services.
Experience managing budgets, grants, and program funding.
Exceptional leadership, communication, and organizational skills.
Proficiency in Microsoft Office, case management software, and data reporting systems.
Ability to work flexible hours, including evenings and weekends, as needed.
Bilingual (English/Spanish) preferred.

OTHER REQUIREMENTS: (background check, driving record, language, physical)

Background Check: This position requires a criminal background check and finger printing.

Driving Record: Valid TX driver’s license and required insurance

Health: Pre-employment TB Screen, Pre-employment and random drug testing.

Pay: $70,000.00 - $80,000.00 per year

Benefits:

Dental insurance
Employee assistance program
Flexible spending account
Health insurance
Life insurance
Paid time off
Parental leave
Referral program
Retirement plan
Vision insurance

Application Question(s):

Do you currently hold a valid Child Placement Administrator License?

Work Location: In person

Catholic Charities Dallas

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