Required Qualifications
- Bachelor’s degree in any field of study.
- One or more years of experience working in college admissions or student services.
- The ability to multi-task, plan and execute a recruitment territory plan.
- Excellent verbal and written communication skills with an understanding of the needs of prospective students.
- Strong organizational skills and the aptitude and willingness to perform modest clerical skills.
- Belief in the value of a liberal arts education, familiarity with and ability to articulate the value and mission of Jesuit, Catholic education.
- Interest in understanding and supporting John Carroll’s mission to inspire individuals to excel in learning, leadership, and service in the region and in the world.
- Proficiency with Microsoft Office and electronic communication tools with intermediate knowledge of Microsoft Excel, ability to organize and find trends in data.
- Ability and willingness to travel to regions out-of-state during key recruitment periods.
- A willingness and ability to work extended hours including weekends and evenings during peak times.
Preferred Qualifications
- Master’s degree preferably in Higher Education or MBA .
- 3 or more years of experience working in college admissions or student services.
- Experience providing superior customer service to a wide variety of constituents, preferably in an educational setting.
- Past experience in relationship management and relationship sales best practices.
- Ability to build trust with prospective students and their families to assist in overcoming objections.
- Spanish language skills
- Working knowledge of student information systems, experience with Slate and Banner.
- An enthusiasm for helping students and families navigate the college search process.
- A high energy level.
- Strong attention to detail and responsiveness.
- Excellent multi-tasking skills.
Duties And Responsibilities
Devise effective territory management and effective promotion of John Carroll University through the following activities:
- Travel to high schools, college fairs, and regional events.
- Promote John Carroll University through targeted outreach and recurring follow up.
- Daily correspondence-lead/prospect/applicant generation and cultivation, frequent communication in various ways with prospects/applicants/admitted students, working to encourage visits to campus, applications for admission and enrollment deposits.
- Event planning.
- Data analysis.
Develop and maintain relationships with key stakeholders in the Cleveland Metropolitan School District ( CMSD ), College Now Greater Cleveland, Say Yes Cleveland, Cleveland Community Based Organizations, and more.
- Perform all territory management for CMSD and select schools in Cuyahoga county.
- Host stakeholder events around Greater Cleveland featuring campus partners, young alumni, and current students.
- Attend networking and professional development opportunities to increase brand awareness in Greater Cleveland ( OACAC Conference, Articulations, etc.)
Develop strategies that enhance our community relations and support college access organizations in partnership with campus departments and/or external community- based organizations.
- Organize and administer a travel grant program for prospective students, so lack of transportation is never a barrier to visiting John Carroll.
- Assess candidates and make recommendations for admission.
- Group presentations and individual meetings with prospective students and families who visit campus.
Manage merit scholarship review and financial aid awarding for students from a recruitment territory, including:
- Act as the main point of contact for the Say Yes Cleveland and Howley Scholarship processes. Communication of revisions of applicant awards due to revised FAFSA , completed verification, or additional aid.
- Financial Aid Counseling (phone and personal meetings, orientation meetings).
- Other duties as assigned.
