Required Qualifications

Bachelor’s degree in any field of study.
One or more years of experience working in college admissions or student services.
The ability to multi-task, plan and execute a recruitment territory plan.
Excellent verbal and written communication skills with an understanding of the needs of prospective students.
Strong organizational skills and the aptitude and willingness to perform modest clerical skills.
Belief in the value of a liberal arts education, familiarity with and ability to articulate the value and mission of Jesuit, Catholic education.
Interest in understanding and supporting John Carroll’s mission to inspire individuals to excel in learning, leadership, and service in the region and in the world.
Proficiency with Microsoft Office and electronic communication tools with intermediate knowledge of Microsoft Excel, ability to organize and find trends in data.
Ability and willingness to travel to regions out-of-state during key recruitment periods.
A willingness and ability to work extended hours including weekends and evenings during peak times.

Preferred Qualifications

Master’s degree preferably in Higher Education or MBA .
3 or more years of experience working in college admissions or student services.
Experience providing superior customer service to a wide variety of constituents, preferably in an educational setting.
Past experience in relationship management and relationship sales best practices.
Ability to build trust with prospective students and their families to assist in overcoming objections.
Spanish language skills
Working knowledge of student information systems, experience with Slate and Banner.
An enthusiasm for helping students and families navigate the college search process.
A high energy level.
Strong attention to detail and responsiveness.
Excellent multi-tasking skills.

Duties And Responsibilities

Devise effective territory management and effective promotion of John Carroll University through the following activities:

Travel to high schools, college fairs, and regional events.
Promote John Carroll University through targeted outreach and recurring follow up.
Daily correspondence-lead/prospect/applicant generation and cultivation, frequent communication in various ways with prospects/applicants/admitted students, working to encourage visits to campus, applications for admission and enrollment deposits.
Event planning.
Data analysis.

Develop and maintain relationships with key stakeholders in the Cleveland Metropolitan School District ( CMSD ), College Now Greater Cleveland, Say Yes Cleveland, Cleveland Community Based Organizations, and more.

Perform all territory management for CMSD and select schools in Cuyahoga county.
Host stakeholder events around Greater Cleveland featuring campus partners, young alumni, and current students.
Attend networking and professional development opportunities to increase brand awareness in Greater Cleveland ( OACAC Conference, Articulations, etc.)

Develop strategies that enhance our community relations and support college access organizations in partnership with campus departments and/or external community- based organizations.

Organize and administer a travel grant program for prospective students, so lack of transportation is never a barrier to visiting John Carroll.
Assess candidates and make recommendations for admission.
Group presentations and individual meetings with prospective students and families who visit campus.

Manage merit scholarship review and financial aid awarding for students from a recruitment territory, including:

Act as the main point of contact for the Say Yes Cleveland and Howley Scholarship processes. Communication of revisions of applicant awards due to revised FAFSA , completed verification, or additional aid.
Financial Aid Counseling (phone and personal meetings, orientation meetings).
Other duties as assigned.

John Carroll University

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