Housing Resource Navigator

Catholic Charities (Albuquerque New Mexico) • Full-time • Albuquerque, NM, US • 3w ago

As a Housing Resource Navigator, you will serve as a trusted guide for individuals and families seeking housing support-providing practical assistance, clear information, and warm connections to community resources that change lives. You will provide direct support to constituents through a brief triage of housing needs, education, and referrals with warm handoffs, and follow-up to ensure needs have been met.

Ideal Candidate

Passionate about helping people find stable housing and navigate complex systems with dignity and care
A collaborative, adaptable mindset and commitment to equity and housing stability
A commitment to serving the community and supporting programs with a customer service approach
Ability to work effectively with diverse populations and demonstrate cultural competency
Have strong communication, organization and advocacy skills
Flexibility, professionalism, and empathy

Primary Duties & Essential Functions

Conduct brief needs assessments and triage housing and social service needs for individuals seeking assistance
Provide expert information, education, and referrals to community housing resources
Perform warm handoffs to partner agencies and follow up to ensure successful connections
Build and maintain strong relationships with community providers, landlords, and referral partners
Educate tenants and landlords on housing rights, responsibilities, and available supports
Maintain an up‑to‑date directory of Albuquerque housing and service providers
Track and document services, referrals, and outcomes accurately and consistently
Collaborate closely with outreach staff and Housing Resource Center team members
Support data reporting by capturing service volume, timeliness, and satisfaction measures
Use standard office technology (Word, Excel, email, virtual meeting platforms) for documentation and communication

Education

Qualifications Required:

Associate's degree on human/community services, social work, psychology, or related field
- in lieu of AA degree, a high school degree or equivalent and 3 years of experience in a similar role
Bilingual in English and Spanish preferred

Experience

Minimum of 1-3 years experience in housing navigation, case management, housing counseling, homelessness prevention, or related human services work
experience conducting intakes, providing referrals, and documenting services accurately
knowledge of tenant-landlord rights and responsibilities

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