Are you a strategic operator who loves turning vision into action? Do you thrive in fast moving environments where collaboration, clarity, and execution are everything? If so, this role might be your next big move. We’re looking for a driven, solutions-oriented leader to support our Head of Client Services and help power forward our strategic direction. This role sits at the heart of our work, ensuring our teams have the systems, processes, and structure they need to deliver exceptional outcomes for the community.
What will you be doing?
Bringing strategic vision to life through actionable planning • Operational partnership with the Head of Client Services—advancing priorities, facilitating EOS practices, and keeping the team aligned • Driving timelines, deliverables, and accountability for key initiatives • Monitoring and strengthening program metrics, KPIs, and performance.
You’ll be a connector, a problem solver, and a key voice in operational decision making—someone who can spot gaps, create structure, and keep momentum humming across multiple programs. If you’re energized by building processes, fostering collaboration, and helping mission driven teams operate at their best, we’d love to meet you.
Are you the next Assistant Head of Client Services?
- Bachelor’s degree required in Business, Human Services Administration, Social Work or related field; Master’s degree preferred.
- Experience partnering closely with executive leadership and operationalizing strategic plans and translating vision into executable workplans, timelines, and outcomes.
- Experience working in or partnering with regulated or clinical service environments strongly preferred.
- 8–10+ years’ experience in human services, healthcare, nonprofit, or multi-program service delivery environments preferred.
- Demonstrated success leading cross-functional initiatives and driving organizational alignment.
- Experience building and monitoring KPIs, dashboards, and performance metrics to improve outcomes.
