Position Summary:
The Case Management Supervisor provides day-to-day supervision and support to Case Managers and the Resilience and Readiness Coordinator, and helps design and oversee comprehensive case management services for program participants with complex needs, including mental health, substance use, medical, and social barriers to stable housing. Under the supervision of the Chief Services Officer and Director of Housing and Shelters, this position helps ensure that staff consistently assess, plan, develop, coordinate, and implement housing-focused services and supports utilizing a Housing First approach. The Case Management Supervisor serves as a member of an interdisciplinary team, providing program oversight, case consultation, and guidance on best practices to support those served in achieving housing stability, personal goals, and improved quality of life. This position also serves as an agency-wide resource on mental health, trauma-informed practice, and do escalation, supporting staff across SVDP programs.
Minimum Qualifications:
- Education, Experience & Certifications:
- Master's degree in social work, counseling, or related human services field required. Relevant state licensure (LMSW, CSW) preferred but not required
- Three to five years of progressively responsible experience providing case management or related social services to individuals experience homelessness or other complex needs, including at least three to five years in a formal supervisory role over case managers or social service staff
- Experience working in shelters, residential, or community-based settings using trauma-informed and strengths-based approaches
- Other Qualifications
- Must be sensitive to and respect the cultural diversity of those we serve, staff, and volunteers, and able to work with diverse populations
- Supportive and accountability-oriented leadership style
- Availability including some evenings, nights, weekends, and holidays
- Ability to set appropriate limits, work under deadlines, and multi-task
- Ability to organize, prioritize, self-motivate, and deliver high-quality results
- Excellent communication and listening skills
- Mission-driven attitude supplemented with integrity and passion
- Adherence to the highest ethical standards professionally
- Openness and willingness to receive feedback and suggestions from peers and leadership
- Physical Demands:
- Ability to sit for extended periods
- Lift up to 25 pounds without assistance
- Bend, stoop, and reach throughout shift
- Office and community setting
- Office and community setting
Essential Job Duties/Performance Standards:
- Leadership and supervision
- Lead, guide, and coach case managers in housing-focused, trauma-informed practice while ensuring team meets performance expectations for caseloads, contact frequency, and housing outcomes
- Lead the ongoing development and refinement of the housing case management model, including standards, workflows, tools, and training materials for the team
- Oversee and improve staff performance through feedback, training, regular supervision sessions and support (case consultation, huddles, debriefs) to help staff problem-solve complex situations and strengthen skills.
- Promote consistent use of Housing First and other best-practice approaches across the team, including documentation standards, goal setting and engagement strategies.
- Support onboarding and ongoing training of case managers by sharing tools, workflows, and resources that improve the quality and efficiency of services.
- Direct participant support (caseload)
- Maintain a smaller caseload of participants with more complex needs, providing advanced case management and service planning with coordination of service providers.
- Develop and monitor individualized housing and service plans that integrate housing, health, and social goals, adjusting supports and referrals as needed.
- Provide supportive response in urgent situations, including safety planning and short-term problem-solving, and assist staff in managing high-risk situations in coordination with appropriate internal and external resources
- Housing and stability support
- Support housing-focused case management by helping staff and participants develop strategies that promote housing stability, including problem-solving around lease issues and landlord relationships
- Collaborate with the Shelter Operations Manager, PSH Manager, property managers, and community partners to resolve complex barriers to obtaining or maintaining housing
- Coordination of health and support services
- Serve as a resource on accessing health, behavioral health, and substance use services, helping staff identify needs, refine referrals, and coordinate care with treatment providers
- Promote integrated, whole-person support by encouraging coordination between medical, behavioral health, and social service providers
- Community Collaboration and qualify improvement
- Build and maintain relationships with community agencies, treatment providers, and natural supports to enhance available resources for participants and staff
- Provide leadership, guidance, and consultation to case managers, modeling best practices in housing-focused case management, outcomes-oriented, and trauma-informed care
- Conduct regular case file and data audits to ensure accuracy, completeness, and timeliness of documentation and service deliver
- Training and subject matter expertise
- Develop and deliver training for SVDP staff on topics such as de-escalation, trauma-informed engagement, and working with participants with complex needs
- Serve as a subject matter expert on mental health and trauma-informed and behavioral health-informed practices into policies, procedures, and day-to-day operations across SVDP services
This job description is a summary of the essential duties and responsibilities of the position. It is not intended to be a comprehensive listing of all duties and responsibilities. This job description is subject to change at management’s discretion.
This job description does not constitute a contract of employment nor does it supersede Louisiana’s At-Will employment law.
We are an equal opportunity employer.
We are an E-Verify Program Participant.
ADA Compliant: If you require reasonable accommodation please let us know.
