JOB SUMMARY: Support Crisis Workers and Program Coordinators in managing daily tasks and duties of the program.

Essential Functions

Work alongside Program Coordinator to ensure timely completion of CSOC/Performcare tasks
Act as a project manager for special projects, which may include planning and coordinating presentations, disseminating information and organizing events
Act as liaison with other departments and outside agencies
Assist and support CIS with the management of daily tasks and duties
Assist with finding providers and locating services per clinical recommendations
Assist with making referrals and linkages for services
Answer the phone, greets customers/visitors as needed
Accompany staff on dispatches in the community
Assist staff with BIO/billing/contacting families and other tasks as required
Record and document meetings as needed
Design and type general correspondence, memos, charts, tables, graphs, etc.
Organize and prioritize large volumes of information and calls
Development and completion of program PDSA(s)
Chart Reviews of closed charts and reporting
Complete client intakes for each individual client
Maintain Intake Logs and Completion of Crisis Tracking in CYBER
Complete and submit Logic Model for the Program
Assist in gathering data in completion of Annex A
Facilitate & Coordinate Client stories with Supervisor and Staff
Oversee and ensure compliance with Client/Family Satisfaction Surveys
Run reports in Anaszi/Cerner & CYBER
Billing Clean Up and ensure timely addressing of issues
Assist with obtaining Program Consent Forms
Coordinate and Facilitate Flex Fund Purchases for Families as Needed
Verify Medicaid /3560 at beginning of each Month
Assist with completion of Court Petitions (FCIU) as needed
Assist with completion of FCIU reports (monthly)
Serve as back up for completion of PE applications & 3560
Provide backup coverage for Administrative Assistants
Coordinate & facilitate staff group activities and events
Schedulesand organize complex activities such as meetings, travel, and departmental activities
Report directly to and be supervised by the Program Coordinator and/or Program Supervisor.
Seek and use supervision in a professional fashion
Carry out job responsibilities in keeping with contractual requirements.
Learn and use the CYBER Software programs that are used by the State system.
Comply with all Council on Accreditation Standards of Catholic Charities.
Attend staff meetings; attend state and agency trainings; work cooperatively with staff; participate with all team assignments established by supervisor; serve on professional committees as required by administration.
Provide additional services as assigned by supervisor.

Catholic Charities, Diocese of Trenton

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